Cancellation, Return and Refund Policy

Cancellation before shipment:

If the order or the product that you want to cancel have not been shipped yet, you can mail to our customer care support team on info@moolhairgrow.com

Cancellation post shipment:

In case you have got off associate order, that has already been hand over to the traveller company on our finish, they'll still try delivery. Kindly don't accept for the delivery of the order. we'll not refund cash once product is ordered and payment is completed.

How do I return an item purchased?

Products once purchased and opened will not be liable for return/refund as it’s consumable item.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments bear rigorous quality check processes before they leave our warehouse. but within the rare case that your product is broken throughout cargo or transit, you'll request for a replacement

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email info@moolhairgrow.com immidiately once you received the product.

Step 2: Provide us with your order ID details and your request to replace the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.